PRIVACY POLICY

Company Registration Details

Company name: Plat du Jour Restaurants Ltd.
Registration number: 15159334
Place of registration: United Kingdom
Registered address: 85 First Floor, Great Portland Street, London, w1w 7lt.

We at Plat du Jour Restaurants ltd know it is a big responsibility to protect your personal data. This Privacy Notice is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. We may from time to time update this Privacy Notice, where we deem it appropriate, we will seek to notify you about the changes, however, we recommend you review this page periodically. This Privacy Notice was last updated on: 4th April 2024.

Policy Statement

We take privacy seriously and this policy (Privacy Policy) sets out how will handle your personal data securely and in accordance with your rights. The data is handled by Plat du Jour Restaurants LTD of 85 First Floor, Great Portland Street, London, W1W 7LT, (Referred to throughout his Policy as “Plat du Jour Restaurants”, “L’Opaline Bistrot”, “we”, “us” or “our”).

To the extent that we determine the manner and the purpose of processing, we acknowledge that we are a Data Controller of your Personal Data (as such terms are defined in the Data Protection Act 2018 shall have the respective meanings given under the General Data Protection Regulation (GDPR) (the “Regulation”)). We undertake to act in accordance with the Data Protection Act 2018 at all times (including having in place adequate levels of security in respect of such Personal Data). As noted above this Privacy Policy sets out the basis on which we will collect and process your Personal Data and that of any third party whose Personal Data you supply to us. 

We will regularly review the purposes for which we hold your Personal Data and will not hold it for longer than is necessary. We will also seek to minimise the Personal Data which we hold about you wherever possible. If we intend to make use of your Personal Data for any new purposes which would be considered incompatible with the purposes for which it was originally collected, as set out in this Privacy Policy, we will notify you of such intended uses and seek your consent to such activities, prior to the commencement of any such processing.

General Information

This Privacy Policy explains what Personal Data we collect about you when you register to use our sites and/or use our services and how we handle your Personal Data to ensure that we protect your rights.  Please read this Privacy Policy carefully to understand how we will treat your Personal Data.  In this Privacy Policy, references to “you” or “your” shall mean you as a user of www.opalinebistro.com (our “site”) and or/our restaurant services (“our “services”).

This Privacy Policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us. 

We will seek your consent to the processing described in this Privacy Policy by asking you to tick relevant boxes situated on the form on which we collect your Personal Data. 

Information we may collect from you

When you register to use our services and/or our site we may ask you to provide certain information such as your name, address, email address, contact number. We may also collect information on an on-going basis about what pages you access or visit, and information about your use of our sites, for example the pages viewed, the website from which you came to visit our sites, changes you make to information you supply to us, including by use of cookies (see our Cookies Policy). If you contact us, we may keep a record of that correspondence.

How we use your information

We will use your Personal Data for the following purposes:

in the normal course of our business, to allow us to register you to receive our services and to provide you with our services; to take payments from you and manage your bookings; to allow us to manage your account; to allow us to analyse your personal preferences and personalise our services to you so that we can provide a more tailored experience to you; to store your data to pre-populate fields to make it easier for you to provide information when you return to our sites; we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them; Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access on the basis that processing is necessary in order to perform our contract with you to provide our services; to communicate with you, including sending you information about products and services which we think may be of interest to you; to validate your Personal Data (and, in some cases, match it against information that has been collected by a third party) to check that the Personal Data we hold about our customers/users is accurate, consistent and up to date on the basis that you have consented to such processing by agreeing to share your Personal Data with us for such purposes; to comply with any legal obligations to which we are subject on the basis that processing is necessary to comply with our legal obligations; 

We will endeavour periodically to check that the personal data we store for you is accurate.  If you would like to update the personal data we hold about you, please contact us with your request. The provision of Personal Data for the purposes of direct marketing is voluntary and you do not need to provide such Personal Data in order to receive our services. Information relating to your marketing preferences is detailed below under “Marketing“.  

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

How long do we store your personal data for?

We only store your Personal Data for as long as necessary for the purposes described in this Privacy Policy.

In any event, we will only store your personal data whilst you continue to use our services and for a period of six months thereafter. 

Where we store your personal data

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Marketing

If you are a new customer, we will contact you by post, telephone, email and/or text message. You can indicate that you do not wish to receive such marketing information by ticking the relevant box situated on the form on which we collect your data for the purposes of marketing. 

We may also permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you by post, telephone, email and/or text message where you have provided your express consent for us to do so by ticking the relevant box situated on the form on which we collect your data for the purposes of marketing. 

You can also exercise this right at any time by contacting us or selecting “unsubscribe” on the relevant marketing communication. 

your rights

Access to your personal data: You may request access to a copy of your personal data. Right to withdraw consent: You may withdraw your consent at any time. Please contact us if you would like to withdraw your consent and we will update our records accordingly. Rectification: You may ask us to rectify inaccurate Personal Data held about you. If you would like to update the Personal Data we hold about you, please contact us. Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us. Portability: You may ask us to provide you with the Personal Data that we hold about you in a structured, commonly used, machine readable form, Right to object: You may object to our processing of your personal data pursuant to this Privacy Policy. Please contact us providing details of your objection. Please note that we may ask you to provide a form of identification verification before we can give effect to any such request made by you. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. This may prevent you from taking full advantage of the website.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. 

Our Website

We will make every effort to ensure that the website is free from viruses and defects but we cannot be held responsible for damage to your PC caused by your use of this website or for any other loss or damage incurred by you as a result of using the website. We cannot be held responsible for the content of any websites to which we show a link from our website. We will do our best to ensure that all information on the website is factually correct but we can make no warranties or guarantees of any kind regarding the accuracy, completeness, reliability, quality, fitness for purposes or security of any information, products or services contained on the website whether these are ours, those of third parties or contained in sites to which our website provides ANY LINKS TO.

Links to Other Websites

Our site may, from time to time, contain links to and from the websites and social media sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

Changes to our Privacy Policy

We may modify this Privacy Policy from time to time, so please review it.

If we change this Privacy Policy in a way that may substantially alter the purposes for which we process your personal data we shall notify you by means of notice on our site homepage and where a material change to such terms by email to the email address you have provided to us.

This Privacy Policy was last amended on 26th March 2024.